1. Acceptance of Terms By making a reservation on our website, you agree to these terms and conditions in full. If you do not agree with any part of it, we ask that you do not use our service. We reserve the right to modify these terms at any time, and we encourage you to review them periodically.
2. Reservation Process Reservations are made through our website. To confirm your reservation, you must provide accurate and complete information, including name, email, phone number, and payment details. Once the transaction is complete, you will receive a confirmation email containing your reservation details.
3. Prices and Payments Prices for tourist attractions and accommodations are subject to change without notice. Payment is due in full at the time of booking unless otherwise stated. We accept a variety of forms of payment, including credit cards, debit cards, and other methods detailed on our website. All payments are processed securely.
4. Cancellations and Refunds Cancellation policies vary depending on the service booked. Our general policy is detailed below:
• Cancellations made more than 30 days in advance: Full refund.
• Cancellations made 30 days in advance: Charges of 50% of the total reservation.
• Cancellations made less than 30 days in advance: No refunds will be granted.
To request a cancellation, you must send an email to our customer service (reservations@fincalindora.com) with your reservation number and the corresponding details. In case of a refund, the same will be made to the same card with which the purchase was made.
5. Modifications to the Reservation If you wish to modify your reservation, please contact our customer service as soon as possible. We will do our best to accommodate your requests, but we do not guarantee changes in availability. Depending on the nature of the modification, additional fees may apply.
6. Responsibility We strive to provide accurate and up-to-date information about tourist attractions and accommodations. However, we are not responsible for typographical errors, price changes, changes in availability, or situations beyond our control (such as adverse weather conditions or unexpected events). We encourage you to check directly with the service providers for any questions you may have.
7. Intellectual Property All content on our website, including text, images, logos, and graphics, is the property of Finca Lindora Monteverde and is protected by intellectual property laws. Reproduction, distribution, or modification of such content without our prior written consent is prohibited.
8. Personal Data The personal information you provide to us will be treated in accordance with our Privacy Policy. By using our service, you agree to the collection and use of your personal data as described in said policy.
9. Applicable Law and Jurisdiction These terms and conditions shall be governed by and construed in accordance with the laws of Costa Rica without regard to its conflict of law provisions. Any dispute relating to these terms shall be subject to the exclusive jurisdiction of the courts of Costa Rica.
10. Limitation of Liability To the extent permitted by law, [Finca Lindora Monteverde shall not be liable for any indirect, incidental, special or consequential damages arising in connection with your use of the website or the services booked. This includes, but is not limited to, loss of income, loss of data or any other type of financial loss.
11. Force Majeure We shall not be liable for failure to perform our obligations if such failure is due to causes beyond our reasonable control, including but not limited to, natural disasters, war, riots, acts of government or any other unforeseeable circumstances. .
12. Contact If you have questions about these terms and conditions, or if you need assistance with your reservation, please contact us at:
• Email: [contact email]
• Phone: [phone number]
• Address: [physical address, if applicable]
13. Complete Agreement These terms and conditions constitute the entire agreement between the parties in relation to the use of our service and supersede any previous agreement, oral or written.
14- INFORMATION AND PERSONAL DATA WE COLLECT
The personal data we collect is the following, among others:
a) Name and surname
b) Passport number, ID number, whether Costa Rican citizen or residence card
c) email
d) Date of birth
f) Gender
g) Contact phone number
h) Information necessary to facilitate the trip or other services, including the name of the user of the electronic platform, contacts for cases of accident or any other contingency.
i) Information required by representatives of the sales and/or customer relations areas in order to address requests or claims.
The provision of our services is not conditioned on the delivery of this sensitive information. According to law 8968 “ACT OF PROTECTION OF THE PERSON AGAINST THE PROCESSING OF THEIR PERSONAL DATA”, regarding the section included in said law that deals with SENSITIVE DATA.
All Finca Lindora databases are stored on a server.
only for storage, security and control purposes. Finca Lindora only uses customer information to transmit it to the providers of the services contracted by the USER and not to transfer or market it to third parties not related to these services.
The information provided was kept for the maximum period necessary to allow us to comply with the legal and/or contractual obligations in our charge, especially in accounting, contractual, fiscal and tax matters or to comply with the provisions applicable to the administrative, accounting, fiscal, historical and legal aspects of the information.
We presume the veracity of the information provided and do not verify, nor do we assume the obligation to verify, the veracity, validity, sufficiency and authenticity of the data provided to us. Therefore, we do not assume responsibility for damages and/or losses of any kind that could arise from the lack of veracity, validity, sufficiency or authenticity of the information, including damages and losses that may be due to homonymy or identity theft. If you provide us with personal information about a person other than yourself, such as your spouse or a co-worker, we understand that you have the authorization of said person to provide us with their data.
By registering and/or browsing our website, our clients, USERS and/or visitors to the website expressly declare that they are aware of these policies and accept them, and give their consent for their information to be processed.
15. WHAT IS THE PURPOSE OF PROCESSING PERSONAL DATA?
If you provide us with personal information, we use this information for the purposes stated in accordance with the provisions of this Privacy Policy, and we will not proceed to transfer or disclose it outside our databases unless:
a) You authorize us to do so
b) It is necessary to allow our contractors, suppliers or agents to provide the services we have entrusted to them
c) We or third parties use it to provide you with our products or services
d) It is delivered to entities that provide marketing services on our behalf or to other entities with which we have joint marketing agreements
e) It is in connection with a merger, consolidation, acquisition, divestiture or other restructuring process
f) As necessary or permitted by law or for the purposes set forth in this privacy policy. By accepting this Privacy Policy, the holders of the collected data authorize us to process them, partially or totally, including the collection, storage, recording, use, circulation, processing, deletion, transmission and/or transfer to third parties (service providers) of the data provided. This is done for the execution of activities related to the services and products purchased, such as processing, confirming, fulfilling and providing the services and/or products purchased, both directly and with the participation of third-party product or service providers. Likewise, the data may be used to promote and advertise our activities, products and services, carry out transactions, and make reports to national administrative control and surveillance authorities, police authorities or judicial authorities, banking entities and/or insurance companies.
